Frequently Asked Questions
When can I move in?
If there is a storage space available that meets your specific storage needs, you can move in once your lease is signed. You will then have 24-hour access to begin moving your belongings.
How much notice needs to be given before I move out?
All contracts are month-to-month. However, we do require a 10-day notice before you move out.
What type of documentation do I need to provide in order to rent a space?
We require a government-issued photo ID (example: driver’s license, state ID, or passport).
Do I need to sign a long-term lease?
No, we rent on a month-to-month basis unless the customer requests otherwise.
How do I make a payment?
You can pay in person, mail a check or money order or make a payment through our website.
You may also sign up to have payments automatically deducted from your credit card each month on your due date.
What forms of payment do you accept?
Cash, checks, money orders, VISA, MasterCard, and American Express.
Do you sell boxes and storage supplies?
Yes. We sell various moving supplies in our offices in Johnson City, Kingsport and Bristol locations.
How do I know how much storage space I will need?
You can either use our Storage Calculator on our website or call our manager for assistance.
Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.
Does there have to be someone in the office to let me through the security gates?
No. At the time of signing you will be given your own security pass code that will allow you access to your unit 24 hours a day.
Do you have handcarts and dollies available at your facility?
Yes. You are welcome to use our complimentary carts to move in.